A: We are affordable, fast, reliable and secure. We will beat any FX rates in the market.
A: To send money with WireBoon you need to complete a very simple one-time identification procedure to comply with government regulations to prevent money laundering and other criminal activities. Simply follow the register option.
A: We are authorized and supervised and therefor mandated to operate under the FCA and HMRC regulations.
A: Yes as an individual there are caps and maximum monthly and annual limits using your bank card. Please contact our customer services for limit caps on individual transactions. Registered business have no limits.
A: Mobile Money within 10minutes and maximum 1hour if there are network connectivity delays, Cash Pickups are generally available within 30mins and Bank deposits within 24hrs in most countries and generally maximum of 72hrs depending on the destination bank .
A: No worries. If you've forgotten your username and password use the forgot my password/username option and follow the prompts to reset your password and or Username.
A: You can easily track your transaction via our Track Transaction option on the homepage and enter the unique reference number. The following are the status messages -
In Process - The transaction is being processed
Transmitted to Payee Office - Transaction is ready for disbursement
Paid to Beneficiary - Your beneficiary has received the money
A: If you would like your personal information deleted from our system please send us a formal request. However note that we are mandated by law to keep certain data relating to transfer for a minimum period of 5 years.
This section sets (the "Policy") sets out the policies and procedures applied by WireBoon (the "Company") in its efforts to combat money laundering and terrorist financing